Privacy Policy for nustar online

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit, register on, or use any service provided by nustar online. This includes players who create accounts, make deposits, place wagers, or communicate with our support team from anywhere in the Philippines.

It also applies to individuals who interact with nustar online through any associated mobile application, should one be made available. The policy governs all personal data that nustar online collects, processes, and stores in connection with the platform's operation.

2 What Data We Collect

nustar online collects personal data in several categories depending on how you interact with the platform. The following table gives an overview of the main data types collected and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or religious beliefs unless specifically required and authorised by applicable law.

3 How We Collect Your Data

nustar online collects personal data through several means:

• Direct input: Information you provide when registering, completing KYC, making deposits or withdrawals, or contacting support.
• Automated collection: Technical and gameplay data gathered automatically through your use of the platform, including cookies and server logs.
• Third-party providers: Data received from payment processors, identity verification services, and fraud detection providers in connection with your account.

Cookies are used on nustar online to maintain your session, remember preferences, and analyse platform usage patterns. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.

4 How We Use Your Data

nustar online uses the personal data it collects for the following purposes:

• Creating, managing, and securing your player account, including OTP-based login verification.
• Verifying your identity and age in compliance with KYC requirements before enabling real-money gameplay.
• Processing deposits and withdrawals in Philippine Peso through your chosen local payment channel.
• Detecting and preventing fraud, money laundering, and other prohibited activities on the platform.
• Monitoring gameplay patterns to support responsible gaming tools and interventions.
• Responding to support queries, resolving disputes, and maintaining communication records.
• Improving platform performance, fixing technical issues, and developing new features.
• Sending you account-related notifications and, where you have opted in, promotional communications.

nustar online does not use your data for automated decision-making that produces significant legal or financial effects without human review.

5 Data Sharing and Third Parties

nustar online does not sell your personal data to third parties. We share data with external parties only where necessary to deliver our services, and only under strict confidentiality obligations.

Categories of third parties who may receive limited, necessary data include:

• Payment providers: Philippine bank networks, and e-wallet services (such as GCash and Maya) for transaction processing.
• KYC and identity verification services: Third-party providers used to confirm identity documents and player age.
• Fraud and security providers: Services that help detect suspicious activity and protect player accounts.
• Game software providers: Limited gameplay data shared with providers to support game operation and dispute resolution.
• Legal and regulatory authorities: Where required by applicable Philippine law or lawful regulatory process.

Any third party receiving your data is required to handle it in accordance with applicable data protection standards.

6 Data Security

nustar online takes the security of your personal data seriously. The platform employs multiple technical and organisational safeguards including:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and nustar online servers.
• Encrypted storage of sensitive account and financial data at rest.
• Access controls limiting data access to authorised personnel only.
• Regular security testing and infrastructure monitoring.
• OTP-based verification for sensitive account actions such as password changes and withdrawals.

While we maintain robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. If you suspect any unauthorised access to your account, contact support immediately.

7 Data Retention

nustar online retains your personal data for as long as your account is active and for a reasonable period thereafter to meet legal, regulatory, and dispute resolution obligations. Specific retention periods depend on the type of data:

• Account and KYC records are retained for the duration of your account and for a period following closure as required by applicable law.
• Transaction records are retained to support financial reporting and dispute investigation requirements.
• Communication logs are retained for a reasonable period to support customer service quality and dispute resolution.

When retention is no longer necessary or legally required, nustar online securely deletes or anonymises personal data.

8 Your Rights Over Your Data

As a player on nustar online, you have the following rights in relation to the personal data we hold about you:

• Right of access: Request a copy of the personal data nustar online holds about you.
• Right to correction: Request that inaccurate or incomplete personal data is corrected.
• Right to deletion: Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact nustar online's support team using the email address listed in the footer of this page. We aim to respond to all data requests within a reasonable timeframe.

9 Children and Minors

nustar online is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals below this age. If we become aware that data has been collected from a minor, the relevant account will be immediately closed and the data deleted.

If you believe a minor has created an account on nustar online, please contact support immediately so we can investigate and take appropriate action.

10 Marketing Communications

nustar online may from time to time send you promotional communications about offers, new game releases, or platform updates. These are only sent where you have opted in to receive them at registration or through your account settings.

You may opt out of marketing communications at any time by updating your account preferences or by contacting support. Opting out of marketing does not affect the delivery of transactional communications such as deposit confirmations, OTP messages, or important account notices.

11 Changes to This Privacy Policy

nustar online may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When changes are made, the updated policy will be posted on this page with a revised date.

Material changes may be communicated to registered players via the email address on their account. Continued use of nustar online following the posting of changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

12 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or how nustar online handles your personal data, please contact our support team via the email address shown in the footer of this page.

You may also review the nustar online Terms and Conditions and Responsible Gaming pages for additional information about your rights and obligations as a player on the platform.